Contact information
Effective Date: 2023
Store: Soapora
Website: soapora.store
At Soapora, we value clear communication and reliable customer support. Whether you have a question about a product, need help with an order, or want assistance with returns, our team is here to help.
Customer Support
For all customer service inquiries, please contact us using the information below:
Email: support@soapora.store
Phone: +1 (778) 847-3147
Business Address
Soapora
268-1100 29th St E
North Vancouver, BC V7K 3E4
Canada
Website
soapora.store
Support Hours
Our customer support team is available during the following business hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Holidays: Closed
Response Time
We aim to respond to all customer inquiries within 24 business hours.
During holidays, weekends, or high-volume periods, response times may be slightly longer.
What We Can Help With
You can contact us for support regarding:
- Product questions
- Order updates
- Shipping information
- Tracking assistance
- Returns and refunds
- Damaged or incorrect items
- General store inquiries
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your full name
- Order number, if available
- Email address used at checkout
- A clear description of your request
- Photos, if your item arrived damaged or defective
Thank you for choosing Soapora. We are committed to providing helpful support and a positive shopping experience.