Refund policy

Effective Date: 2023
Store: Soapora
Website: soapora.store
Email: support@soapora.store

At Soapora, customer satisfaction is our priority. We want you to feel confident when purchasing our soap holders, sink organizers, and related home organization products.

30-Day Free Returns & Refunds

We offer a free return and refund policy within 30 days of receiving your order. If you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date.

Return Eligibility

To qualify for a return, the item must be:

In its original condition
Unused, undamaged, and clean
In the original packaging when possible
Returned with all included parts, accessories, and documentation

Items that show signs of misuse, damage, heavy wear, or alteration may not be eligible for a refund.

How to Request a Return

To start a return, please contact us at:

Email: support@soapora.store

Please include:

Your full name
Order number
Email address used for the order
Reason for return
Photos of the item, if the product arrived damaged or defective

Our support team will review your request and provide return instructions.

Return Shipping

Soapora offers free returns within 30 days for eligible items. Once your return request is approved, we will provide instructions on how to complete the return.

Please do not send items back without contacting us first.

Refunds

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.