Shipping policy
Effective Date: 2023
Store: Soapora
Website: soapora.store
Thank you for shopping with Soapora. We are committed to providing a smooth and reliable delivery experience for every customer.
Free Worldwide Shipping
Soapora offers free shipping to all locations worldwide.
There is no minimum order value required to qualify for free shipping.
Estimated Delivery Time
Our estimated delivery time is:
7–10 business days
This timeframe begins after your order has been processed and shipped.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Processing may take longer during peak seasons, holidays, promotional periods, or due to high order volume.
Shipping Destinations
We ship worldwide to most countries and regions. If we are unable to ship to your location, we will contact you as soon as possible.
Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation email with tracking details, when available.
Tracking information may take some time to update after shipment.
Delivery Delays
Although we aim to deliver within 7–10 business days, delays may occur due to:
- Customs processing
- Weather conditions
- Carrier delays
- Incorrect shipping information
- Public holidays
- High seasonal demand
- International shipping restrictions
Soapora is not responsible for delays caused by shipping carriers or customs authorities, but we will do our best to assist you.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
Soapora is not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
Lost or Missing Packages
If your package appears lost or has not arrived within the expected timeframe, please contact us. We will review the issue and work with you to find a suitable solution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer unless otherwise stated.
Damaged Items During Shipping
If your order arrives damaged, please contact us at:
Please include your order number and photos of the damaged item and packaging.
Contact Information
Soapora
268-1100 29th St E
North Vancouver, BC V7K 3E4
Canada
Phone: +1 (778) 847-3147
Email: support@soapora.store